Refund Information
Our returns & refund policy — your rights, our process, and how to get support, with respect for your rights under Irish consumer law.
Last updated: 8 June 2026
This Refund & Returns Policy applies to all purchases made on Euronics.ie. Our aim is to make returns and faulty-goods support as fair and straightforward as possible. All online orders are handled by our dedicated Euronics Online Team.
Overview
Your statutory rights are fully protected under Irish law. If a product is faulty or not as described, you may be entitled to a repair, replacement or refund. This page explains how returns work for:
- Change-of-mind / unwanted items
- Faulty or damaged products
- Items covered by warranty or manufacturer guarantee
Change of mind / unwanted returns
You may return most unused items within 14 days of receiving your order.
| Condition | Requirements |
|---|---|
| Return window | Notify us within 14 days of delivery. |
| Item condition | Unused, in original packaging, with all accessories and manuals included. |
| Return costs | You're responsible for return shipping unless the return is due to our error. |
| Refund method | Issued after inspection, within 14 working days, to your original payment method. |
Your EU right of withdrawal
From 19 June 2026, new EU consumer rules give you a simple, one‑step way to withdraw from (cancel) an eligible online order during the 14‑day cooling‑off period — using our online withdrawal form.
It's the quickest way to formally tell us you'd like to cancel. You're still welcome to contact the Online Team directly if you prefer.
Complete the withdrawal formFaulty or damaged goods
If your product arrives faulty or damaged, or develops a fault, we'll work with you to put it right — a repair under warranty, a replacement, or a refund depending on the circumstances.
What to do if your item is faulty
- Contact the Euronics Online Team as soon as you notice a fault.
- Have your order number ready, plus a description and photos/videos of the fault where possible.
- We'll confirm the next step — repair under warranty, replacement, or refund.
Key timeframes
- Within 30 days of delivery: you may be entitled to a refund or replacement for a confirmed fault.
- After 30 days: faults are usually handled via repair under the manufacturer's warranty first.
- If a repair is unsuccessful or not possible, a replacement or refund may be offered.
Large appliances & inspections
Large appliances (washing machines, dishwashers, large TVs, etc.) may require an engineer inspection, which we'll arrange with the appropriate service partner. Where a fault is confirmed, we'll organise repair, replacement or refund as appropriate.
Refund processing & timing
- Refunds are processed to the original payment method used at checkout.
- We aim to process refunds within 14 working days of receiving and inspecting your return.
- We'll notify you by email when your refund has been approved and processed.
Non-returnable items
- Items clearly marked as "Clearance" or "Final Sale"
- Products showing signs of heavy use, damage or misuse
- Software, digital downloads and consumables (where packaging is opened)
- Bespoke, custom-ordered or personalised products
How to return or report an issue
To request a return or report a fault, contact our Online Team and include:
- Your full name and contact details
- Your Euronics.ie order number
- A short description of the reason for return or fault
- Photos or video where relevant (e.g. damage, error messages, installation issues)
For large appliances or bulky items, our team will confirm whether an inspection, collection, or return-to-store process is most appropriate.
