Refund & Returns Policy

1. Overview

Your statutory rights are fully protected under Irish law. If a product is faulty or not as described, you may be entitled to a repair, replacement, or refund. This page explains how returns work for:

• Change-of-mind / unwanted items
• Faulty or damaged products
• Items covered by warranty or manufacturer guarantee

2. Change of Mind / Unwanted Returns

You may return most unused items within 14 days of receiving your order.

We may refuse or reduce a refund if returned items are used, damaged, incomplete, or missing original packaging.

3. Faulty or Damaged Goods

If your product arrives faulty, damaged, or develops a fault, we will work with you to resolve the issue. This may involve a repair under warranty, a replacement product, or a refund depending on the circumstances.

What to do if your item is faulty

• Contact the Euronics Online Team as soon as you notice a fault.
• Have your order number ready, plus a description and photos/videos of the fault where possible.
• We will confirm the next step:
  • Repair under warranty (most common for appliances and electronics)
  • Replacement of the product
  • Refund, where repair or replacement is not possible

Time-based rights (summary)

• Within 30 days of delivery: you may be entitled to a refund or replacement for a confirmed fault.
• After 30 days: faults are usually handled via repair under the manufacturer’s warranty first.
• If a repair is unsuccessful or not possible, a replacement or refund may be offered.

Large appliances and inspections

Large appliances (washing machines, dishwashers, large TVs, etc.) may require an engineer inspection. We will arrange this with the appropriate service partner. Where a fault is confirmed, we will then organise repair, replacement, or refund as appropriate.

4. Refund Processing & Timing

• Refunds are processed to the original payment method used at checkout.
• We aim to process refunds within 14 working days of receiving and inspecting your return.
• We will notify you by email when your refund has been approved and processed.

5. Non-returnable Items

Certain products cannot be returned unless they are faulty:

• Items clearly marked as “Clearance” or “Final Sale”
• Products showing signs of heavy use, damage, or misuse
• Software, digital downloads and consumables (where packaging is opened)
• Bespoke, custom-ordered, or personalised products

6. How to Return or Report an Issue

To request a return or report a fault, please contact our Online Team and include:

• Your full name and contact details
• Your Euronics.ie order number
• A short description of the reason for return or fault
• Photos or video where relevant (e.g. damage, error messages, installation issues)

For large appliances or bulky items, our team will confirm whether an inspection, collection, or return-to-store process is most appropriate.

7. Contact the Euronics Online Team