Promotions Terms & Conditions

Participants agree to be bound by these terms and conditions (the “Terms and Conditions”). Any information or instructions published by the Promoter about the Promotion at https://samsungoffers.claims/octoberTVcashback  form part of the Terms and Conditions.

The Promoter

1.  The Promoter is Samsung Electronics (UK) Limited, Samsung House, 2000 Hillswood Drive, Chertsey, Surrey, KT16 0RS (the “Promoter”).

Promotion Period

2.  The Promotion will commence at 00:01 (BST) on the 9^th October 2024 and close at 23:59 (GMT) on the 29^th October 2024 (the “Promotion Period”).

Eligibility

3.  To be eligible to participate in the Promotion you must be a resident (aged 18+) of the United Kingdom (including Isle of Man and Channel Islands) or Republic of Ireland ("Individual Participant") or a Company with an address in one of the same territories (“Company Participant”). For the avoidance of doubt, within these Terms and Conditions the term ‘Participant’ shall be taken to refer to both Individual Participants and Company Participants (and the applicable plural) unless stated otherwise.

4.  Employees or agents of the Promoter that are involved in the operation of this Promotion or anyone professionally connected to this Promotion are not eligible to enter. Sales staff at the Participating Retailers are eligible to participate so long as they have not received a staff discount on the Promotion Product.

5.  Cashback Rewards shall be paid by way of bank transfer and Participants must have a valid bank account in GBP (for the UK, IOM or CI) or EUR (for ROI) in order to receive the Reward. Rewards shall be paid to Participants based on their country of residence; for example a ROI Participant shall receive their Reward in EUR rather than GBP in accordance with Table 1 below.  For the avoidance of doubt Participants must have a valid bank account in their individual or company name and included on their Claim form to receive their Reward. 

6.  Retailers, distributors, resellers and any person who purchases a Promotion Product (defined below) for resale or otherwise not as the user of the Promotion Product, may not participate in this Promotion and are specifically excluded as Participants.

7.  Participants will not be eligible to claim the Reward if the Promotion Product has been used to claim cashback under any other promotion run by the Promoter.  

Offer

8.  Samsung is offering a promotion (the “Promotion”) whereby Participants will be eligible to claim a corresponding cashback reward as shown at Table 1 below  (the “Reward”) by redemption when they purchase a qualifying new selected (i.e. not second hand, refurbished or ex-display) Samsung TV or Soundbar (also “SD”) as listed in Table 1 below  (“Promotion Product”) from a retailer listed [HERE] (each a “Participating Retailer”) within the Promotion Period subject to full compliance with these Promotion Terms and Conditions (“Promotion Terms”). Full details of the Promotion Products and the corresponding Rewards are set out in Table 1 below.  

Table 1 – Promotion Products and Corresponding Rewards 

9.  Rewards shall be paid by bank transfer and Participants must have a valid bank account in GBP (for the UK, IOM or CI) or EUR (for ROI) in order to receive the Reward. Rewards shall be awarded to Participants based on their country of residence; for example, an ROI Participant shall receive their Reward in EUR rather than GBP in accordance with Table 1 above. For the avoidance of doubt Participants must have a valid bank account in their individual or company name and included on their Claim form to receive their Reward.

10. Purchases from auction websites (e.g. eBay) or from third party sellers on online retailers’ websites (e.g. Amazon Marketplace) and non-Samsung approved resellers (non-direct accounts) are specifically excluded from this Promotion. Purchases from Amazon.co.uk must be sold and dispatched by Amazon UK directly, not Amazon EU or other non-UK branches.

Claims

11. After purchasing a Promotion Product from a Participating Retailer during the Promotion Period, Participants must visit https://samsungoffers.claims/octoberTVcashback complete the claim form with their name, contact information, email and postal address, and bank account details along with any other requested information and submit it together with scanned copies of their proof(s) of purchase (POPs) showing their purchase of a Promotion Product (a “Claim”). Participants will be required to upload an image of the serial number from the settings screen, or the back of the TV, of the Promotion Product (rather than the packaging).  For the avoidance of doubt the Promotion Product(s) must be purchased in order to be eligible for Rewards in this Promotion; Promotion Product(s) received for free or as part of a giveaway do not qualify. 

12. Participants who have taken part in any other Samsung promotion for the same Promotion Products, will not be eligible to claim any Rewards on purchases of the same Products.

13. Claims may only be submitted within thirty (30) days of the Participant purchasing the relevant Promotion Product (the “Claim Period”), meaning the final Claim date for Promotion Products purchased on the 29^th October 2024 is no later than 23:59 (GMT) on the 28^th November 2024. Claims received after the close of the Claim Period will not be eligible for a Reward. For the avoidance of doubt, the date of purchase shall count as day one (1).

14. In the event of late delivery of either of the Participant’s Promotion Product(s), Participants will be able to indicate on the Claim form that they have not received their Promotion Product, register and save their information in the Claim form during the Claim Period and return to complete and submit their Claim within  zero (0) to sixty (60) days of commencing their Claim.

15. Individual Participants are entitled to claim on a maximum of four (4) Promotion Products purchased per residential household. Company Participants are entitled to claim on a maximum of ten (10) Promotion Products purchased per company or business. In all cases Participants are entitled to a maximum of one (1) Reward per Promotion Product purchased.

16. Participants will be sent an email to confirm their Claim has been received by the Promoter instantly upon entry of a Claim. Providing that the Claim is found to be valid in accordance with these Promotion Terms, Participants will be sent an email within seven (7) days to confirm whether their Claim has been successful and validated (“Claim Validation”).

17. If an email acknowledgement has not been received, it is the Participant’s responsibility to contact the Promoter’s customer service team by email at octoberTVcashback@samsungoffers.claims or by phone on [ 0330 236 7349 (UK) or 0353 1800 777 713  (ROI) within seven (7) days of a Claim being submitted.

18. If a Claim is deemed to have been submitted incorrectly, the Participant will be notified via email and SMS and offered the opportunity to provide the required information within seven (7) days. If no response is received within seven (7) days of the email and SMS, then the Claim shall be marked as invalid and the Participant will no longer be eligible to receive the Reward.

19. Claims that are incomplete or damaged will be deemed invalid. No responsibility is accepted by the Promoter for lost, delayed or damaged data which occurs during any communication or transmission of Claims.

20. The Reward will be sent via bank transfer within forty-five (45) days of Claim Validation to the bank account provided by the Participant during the Claim process.

21. The Promoter reserves the right at its absolute discretion to disqualify Claims which it considers do not comply with these Promotion Terms.

22. The Promoter shall have the right, where necessary, to undertake all such action as is reasonable to protect itself against fraudulent or invalid Claims including, without limitation, to require further verification as to proof of purchase, as well as the identity, age and other relevant details of a Participant. In the event your information is linked to fraudulent claims or abuse of terms and conditions on previous promotions you will be unable to participate in this Promotion and your Claim will be rejected.

23. If a Participant returns or cancels the delivery of a Promotion Product before submitting a Claim, the Participant must not make a Claim. If a Participant returns or cancels the delivery of a Promotion Product after submitting a Claim, the Claim will be invalid and the Participant must cancel the Claim immediately by calling the contact number in Condition 13 above. The Promoter reserves the right to check with Participating Retailers whether a Promotion Product has been returned or the order cancelled and by submitting a Claim the Participant provides consent to the Promoter to do so.

Privacy and Data Protection

24. The Promoter’s use of any personal information submitted by the Participant shall be limited to communications about the Promotion and for managing the redemption process. The Participant hereby consents to its personal information being used for this purpose and confirms that it agrees with the Promoter’s privacy policy available at: www.samsung.com/uk/info/privacy.html. The Participant may withdraw consent to such use of personal information by writing to the Promoter or by using the opt-out process outlined in the Promoter’s privacy policy.

25. Other than as set out in these Terms and Conditions, the details and information provided by the Participant when entering the Promotion or claiming the Reward will not be used for any other purpose, nor shall they be passed to any third party.

General

26. The Promoter shall not be liable for any interruption to the Promotion whether due to force majeure or other factors beyond the Promoter’s control.

27. The Promoter reserves the right, acting reasonably and in accordance with all relevant legislation and codes of practice, to vary the Terms and Conditions of the Promotion.

28. The Promoter will not be responsible or liable for: (a) any failure to receive submissions due to transmission failures and other conditions beyond its reasonable control; (b) any late, lost, misrouted, or damaged transmissions or Claims; (c) any computer or communications related malfunctions or failures; (d) any disruptions, losses or damages caused by events beyond the control of the Promoter; or (e) any printing or typographical errors in any materials associated with the Promotion.

29. Participants will be solely responsible for any and all applicable taxes and any other relevant costs or expenses which are not stated in these Promotion Terms as being included.

30. By participating in this Promotion, you agree, to the maximum extent permitted by applicable laws, to release and hold the Promoter harmless from any and all liability whatsoever for any injuries, losses or damages of any kind arising from participation in or in connection with the Promotion, including without limitation, awarding, acceptance, receipt, possession, use and/or misuse of the Reward. The above limitation of liability shall not apply to liability arising from fraud (including fraudulent misrepresentation), death or personal injury caused as a result of Promoter’s negligence.

31. The Promotion is governed by the law of England and Wales.

Data Protection
All personal data supplied for this Promotion will be used solely for the purpose of this Promotion by the promoter and/or by any agent appointed by it to assist with running the Promotion and will not be disclosed to an unconnected third party unless the participant’s positive consent has been obtained. Personal data will be handled in accordance with the promoter’s privacy policy. The privacy policy for LG is available at: https://www.lg.com/uk/privacy.

General Conditions
7.   These Terms and Conditions are also subject to the relevant Participating Retailer’s terms and conditions. Each Participating Retailer will be the promoter in relation to the Promotion in their respective stores and /or websites.

8.   All Qualifying Products must be new and genuine LG products. Purchases of second hand, refurbished or reconditioned products will not qualify for this Promotion.

9.   This Promotion may be redeemed in conjunction with other promotions or offers.

10.   This Promotion is subject to stock availability arranged by the Participating Retailer. To avoid disappointment please enquire with a Participating Retailer to determine stock availability.

11.   It is the participant’s responsibility to ensure a retailer is a Participating Retailer for the purposes of this Promotion and that they comply with all applicable terms (including correctly entering and applying the voucher code at checkout).

12.   The returns policy of the Participating Retailer will apply to any returns of Qualifying Product(s).

13.   The participant is responsible for supplying the correct information in order to receive the Promotion. The Promoter will not be held liable for non-delivery of a promotional discount due to the provision of incorrect information.

14.   The Promotion is not transferable or exchangeable and cannot be redeemed for monetary value or for any other form of compensation.

15.   Should there be any questions in relation to this Promotion, please request further information from the Participating Retailer.

16.   The Promotion cannot be applied to previously placed orders.

17.   The Promoter shall not be responsible if the Promotion is not capable of running as planned for reasons including but not limited to tampering, unauthorised intervention, fraud, dishonesty, technical failures, or any other causes beyond the control of the Promoter.

18.   The Promoter will not be responsible for discounts which are lost, delayed, corrupted, damaged, misdirected or incomplete or which cannot be delivered for any technical, delivery or other reason.

19.   The Promoter will not be liable for any delay or failure to comply with its obligations for reasons beyond its reasonable control, including but not limited to Acts of God, global or regional epidemic or pandemic, adverse weather conditions, fire, industrial dispute, war, terrorist activity, hostilities, political unrest, riots, civil commotion, plague or other natural calamities, or any other circumstances of the Promoter.

20.   The Promoter and its associated agencies and companies are not liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense or damage which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this Promotion or accepting or using an offer, except for any liability which cannot be excluded by law. Nothing will exclude the Promoter’s liability for death or personal injury as a result of its negligence.

21.   Nothing in these Terms and Conditions limits or excludes the participant’s legal rights as a consumer. For more information on rights as a consumer, the local Trading Standards Office or Citizens Advice Bureau may be contacted.

22.   The Promoter reserves the right to amend these Terms and Conditions or to extend or shorten the Promotion period at any time.  

23.   If any part/s of these Terms and Conditions are legally ruled to be invalid, illegal or unenforceable, the remainder will not be affected and will continue in full force and effect.

24.   By participating in the Promotion, the participant agrees to have agreed to be bound by these Terms and Conditions.

25.   If there is a discrepancy between these Terms and Conditions and those in any promotional material, these Terms and Conditions will prevail.

26.   This Promotion, these Terms and Conditions and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with English law. Participants irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this Promotion.
LGE: LG Electronics U.K. Ltd, Velocity 2, Brooklands Drive, Brooklands, Weybridge, KT13 0SL.