Your legal guarantee rights
When you buy goods as a consumer, the law requires the seller to supply goods that are in conformity with the contract. This is the official EU notice that explains the legal guarantee.
Swipe across the notice to read it, or open the text version below.
europa.eu/youreurope/guarantees (opens in a new tab) Open the notice full size (opens in a new tab)
In Ireland the two-year period is a minimum. The six-year limitation period in which consumers in Ireland can raise a problem with goods is not affected.
Read the notice as text
Legal guarantee
Minimum two-year legal guarantee protection for goods sold in the European Union.
Consumers can claim their rights under the legal guarantee of conformity, for example if goods:
- do not match the description;
- do not function as intended.
Sellers are liable for any lack of conformity which existed when the goods were delivered, and which becomes apparent within the legal guarantee period. Sellers in such a situation are required to offer:
- free repair or free replacement;
- in some cases, a price reduction or full reimbursement.
Some countries have a longer legal guarantee period. For second-hand goods, a shorter period may apply, but not less than one year.
For more information on your rights in a specific country, scan the QR code below or ask the seller. europa.eu/youreurope/guarantees
What to do if you receive non-conforming goods:
- Contact the seller as soon as possible to report the issue;
- Provide proof of purchase, such as a receipt, invoice, or bank statement.
Sellers and producers may also offer commercial guarantees, which apply independently from the legal guarantee. For example, you may see this GARAN label representing a commercial guarantee of durability offered by the producer at no additional cost and covering the entire good.
Manufacturer warranties
Many products also come with a manufacturer warranty. It is provided by the manufacturer and is separate from your legal rights. By law you are entitled to remedies from the seller, free of charge, if goods are not in conformity with the contract. Those rights are not affected by any manufacturer warranty.
If something is wrong with a product you bought from us, contact us and have your proof of purchase to hand.
